Refund Policy

Last updated: April 2026

Overview

At GetSetDrive, we are committed to ensuring your satisfaction with our car rental services. This Refund Policy outlines the conditions under which cancellations and refunds are processed.

Cancellation & Refund Windows

24 Hours Before Pickup (Free Cancellation)

Cancel your booking up to 24 hours before your scheduled pickup time and receive a full refund. No questions asked. This allows us to offer the vehicle to other customers.

4-24 Hours Before Pickup (50% Refund)

Cancel between 4-24 hours before pickup and receive 50% of your booking amount back. The remaining amount is retained as a cancellation fee.

Less Than 4 Hours Before Pickup (No Refund)

Cancellations made less than 4 hours before the scheduled pickup time are non-refundable. The full booking amount will be forfeited.

Refund Processing Time

  • •UPI Payments: Refunds are processed within 24-48 hours to your original UPI account.
  • •Cash Payments: Refunds for advance payments are processed within 5-7 business days via bank transfer (details provided during cancellation).
  • •Platform Fees: Non-refundable booking fees are deducted from your refund amount.

No-Shows & Late Cancellations

If you fail to show up at the designated pickup location or time without notifying us:

  • ✗The entire booking amount will be forfeited
  • ✗No refund will be issued
  • →You may be penalized for breach of contract

Special Cases & Exceptions

We understand that life happens. In case of legitimate emergencies, you may be eligible for:

  • ✓Medical Emergencies: Full refund with valid medical documentation
  • ✓Car Unavailability: If the booked vehicle becomes unavailable, full refund or alternative vehicle at no extra cost
  • ✓System Errors: If there's an error on our part, we'll fully refund your booking

For special cases, please contact us immediately with supporting documentation.

Damage Charges & Deductions

Any damages to the vehicle during your rental period will result in applicable charges being deducted from your refund or paid separately:

  • ⚠Minor Damage: Assessed and charged separately (scratches, dents under 5cm)
  • ⚠Major Damage: Full repair costs charged to customer account
  • ⚠Total Loss: Full vehicle value charged (your booking amount may not cover this)

How to Request a Refund

1

Contact Us Immediately

Call or message us as soon as you need to cancel

2

Provide Booking Details

Have your booking ID and reference number ready

3

Confirmation

Receive cancellation confirmation and refund details

4

Refund Processing

Funds returned to your account within 2-7 business days

Need Help?

Visit Us

Panvel, Navi Mumbai

This policy is subject to change without notice. We recommend checking this page regularly for updates.